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Billing Policy

Last Updated: February 2026

This Billing Policy explains how OFFICESTOREAPP bills and charges for the OfficeStore platform. It forms part of our Terms and Conditions. By subscribing, you agree to these terms.

1. Subscription Plans

We offer three plans: Starter, Business, and Enterprise. Visit our pricing page for current pricing.

An "active user" is any individual with an active account and assigned role in your organization. Deactivated or deleted accounts are not counted.

2. Billing Cycles

Subscriptions are billed monthly in advance, starting from your subscription date. Charges are based on your plan and number of active users at billing time.

  • Monthly: Billed each month on your subscription anniversary

3. Adding or Removing Users

You can add or remove users anytime via account settings. Changes take effect as follows:

  • Adding users: New users get immediate access. You will be charged for them at your next billing date—no mid-cycle proration.
  • Removing users: Access is revoked immediately. No refund or credit for the current billing period. Reduced user count applies from the next billing cycle.

Tip: Deactivate users before your billing date to avoid charges for the next cycle.

4. Payment

Payments are processed by Paddle, our merchant of record. Paddle handles payment processing, tax calculation, and appears on your statement. Your payment details are never stored on our servers.

Taxes: Fees exclude taxes. Tax is calculated based on your billing address and collected at payment.

5. Refunds

You may request a refund within 30 days of any charge. Refund requests can be submitted by contacting our support team at [email protected] or through Paddle's customer support.

Our refund policy is managed by Paddle, our merchant of record. For full details, please refer to Paddle's Consumer Terms.

To request a refund, email [email protected] with your organization name, charge date, and amount.

6. Cancellation

Cancel anytime via account settings or by emailing [email protected]. Cancellation takes effect at the end of your current billing period. No refund for time remaining.

7. Plan Changes

  • Upgrades: Take effect immediately. You are charged the new plan rate at your next billing date.
  • Downgrades: Take effect at the next billing date. No immediate refund.

8. Failed Payments

If a payment fails, we will retry automatically. After repeated failures, your account may be suspended (read-only mode) until payment is updated. Update your payment method in account settings to restore full access.

9. Contact

Summary

  • Plans: Starter, Business, Enterprise—see pricing page
  • Billed monthly in advance
  • User changes apply at next billing cycle—no proration
  • 30-day refund window from date of charge
  • Cancel anytime; access until end of billing period

Last Updated: February 2026

This policy is designed to be clear and compliant with consumer protection laws.